About support for ActiveDen files by Zachary Knight...
WHAT IS SUPPORTED
- Anything that doesn't work the way I have claimed it should work.
- Errors in the help files.
- Using any of my ActiveDen files together...in the way they were intended to be used, of course.
- Getting/inquiring about updates. Go ahead and ask me if there are any bug fixes, upgraded functions, etc. because ActiveDen doesn't have an automated way to do that yet. You can also check the description on the product page to see if I've added any notes about updates.
WHAT IS NOT SUPPORTED
- Complex modifications and customization. If you are trying to turn this file into something that it wasn't intended to be, please do so at your own risk and on your own time. If you wish, you can hire me for complicated changes or implementation. My regular rate for Flash design/development is $60/hour, but I will be happy to cut my rate down to $40/hour (1-hr minimum) for customizing any of my ActiveDen files.
WHAT MAY BE SUPPORTED (SCHEDULE ALLOWING)
- Simple modifications.
- XML file help (if applicable).
- Font/text help (if applicable).
HOW TO GET SUPPORT
- Go to the ActiveDen page for this file and read the description, comments, and FAQ (if there is one) to see if your question has been answered.
- Contact me through my ActiveDen profile, which will confirm that you've purchased this file.
(There is a contact form at the bottom of the right sidebar.)
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